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you can count on!
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AGM Markets / Any Complaints?

Any Complaints?

Help us improve our services

AGM Markets ensures delivery of high-quality services to all existing and potential clients. Our objective is to provide our clients the best tools and conditions to participate in the competitive and exciting Forex Market. As part of our client friendly policy, as well as a great chance for us to improve in any topic, we will welcome any complaints or suggestions from our clients. We are always willing to improve our services by carefully listening and solving any issues that might occur with our clients.

If you wish to make any a complaint or claim, first contact your Account Service Manager or our Support Team. We are willing to put matters right as soon as we can. If by any chance the issue cannot be resolved this way, you are requested to follow a specific procedure which is also part of our transparency obligation to MiFID and CySEC.

If clients need to complain about AGM Markets' services, they are requested to follow the procedure below:

  1. Clients can post a signed complaint Form by giving a detailed description of the issue along with a copy of the client's identification document and any additional documentation that would be relevant to the complaint. All documents shall be posted at: AGM Markets Ltd (Second floor, Office 201, 25 Aischilou street, 3096 Limassol, Cyprus) 
  2. After completing the form, please send it by email to complaint@agmmarkets.com.
  3. Upon receipt of the above documentations, AGM Markets will send a written acknowledgement letter to the client within 5 business days, indicating that the complaint is under investigation.
  4. After investigating the complaint with the relevant departments, a written response will be sent to the client from AGM Markets within 10 business days from the day the original complaint is received. Alternatively, if the complaint is not resolved within the set timeframe, the client will receive a detailed response from AGM Markets with the status of the complaint.
Download Complaint Form
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